Frequently Asked Questions

Q: Why choose Solutions In Mind?

A: Solutions In Mind staff are highly experienced in providing evidenced based intervention assessment and intervention services to families in the Penrith area. They provide services in a range of environments including homes and schools to ensure outcomes are achieved across environments.



Q: Do I need a referral?

A: You do not require a referral to see one of our clinicians. If you do not have a referral full fees will apply for all services.



Q: How long is a standard appointment?

A: A standard appointment is 50 minutes in duration. Your clinician will use the 10 minutes following your appointment to make clinical notes and any formal communications required on your behalf to other professionals.



Q: Do you provide NDIS funded services?

A: Solutions In Mind are registered providers of NDIS funded services and have been providing NDIS funded services since the rollout of NDIS funded services in the Penrith area. Solutions In Mind will require a copy of your NDIS plan to determine if we can provide services within your funding categories to address your desired NDIS treatment goals. Solutions In Mind are able to provide services to NDIA Managed, Plan Managed and Self - Managed NDIS participants



Q: Am I eligible for a Medicare rebate?

A: If you would like a Medicare rebate for services you will require an appropriate referral from you GP (Mental Health Care Plan) for which you may be eligible for an initial 6 sessions, then a further 4 if determined as required by your clinician and GP following your review. Therefore, you may be eligible for a total of 10 sessions relatable through Medicare per calendar year. Alternatively, most provide health funds also provide rebates for services. Please contact your private health fund for more information.



Q: Do you provide crisis or emergency services?

A: Solutions In Mind do not provide crisis or emergency services. In the case of an emergency or a crisis please call 000 ore present to your local emergency department. You may also contact Lifeline on 13 11 14 Beyond Blue on 1300 224 636



Q: Do you bulk bill?

A: Solutions In Mind do not bulk bill for services.



Q: Do you offer after hours appointments?

A: Solutions In Mind offer appointment times during business hours Monday to Friday.



Q: Do you provide home visits / school visits?

A: Solutions In Mind offer wholistic services to children and their families. As a result, home visits and school visits are provided to support children and their families to maximise outcomes across all environments. Additional fees apply.



Q: Can I bring my assistance animal into therapy sessions with me?

A: Solutions In Mind are a pet friendly practice and support clients whom need to bring an assistance animal into the practice. Please discuss with your clinician any particular needs or accommodations you have around this prior to your appointment.



Q: Do you provide assessments for Autism Spectrum Disorders?

A: Assessment services for Autism Spectrum Disorders are provided by our trained and experienced clinicians. A Medicare rebate may be provided for 4 assessment sessions with an appropriate referral from your child’s Paediatrician.